Mercado Pago -
Facial Reauth
As one of Latin America’s largest e-commerce platforms, Mercado Libre continuously invests in secure, seamless login experiences. To enhance user trust and reduce friction, we redesigned the face reauthentication flow—used to verify identity during high-risk actions.
UI.UX
Alejandro Herreño
Role:
UX Designer
Date:
2024
My Role & How I Helped Improve the User Experience
I worked on redesigning Mercado Libre’s facial reauthentication flow to make it more modern, animated, and user-friendly. The new experience includes contextual messaging to explain why reauthentication is needed, smooth animations that guide users step by step, and a cleaner, mobile-first interface that feels secure and human at the same time.
